Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call-back, e-mail and perhaps other media.

SMS Patna is Leading IVR Solutions provider catering to unique requirements of different Industries. We bring the right IVR technology, people and strategy to build, Manage and operate critical IVR infrastructure. IVR is a computerized telephony voice platform; it automates various customer services and gives much needed control to the end user. IVR leverages the latest developments in Computer and telephony industry. IVR provides callers with a menu of options for navigating the phone system to reach the department or phone number they desire.

1. Web Based Platform
2. Lead Generation
3. Flexibility
4. Brand Image
5. Time Saving
6. Cost Effective
7. Welcome Message
8. Never Miss Any Call
9. Intelligent Call Routing
10. Multiple Extensions